6340 State Route 45 Unit C
Bristolville, OH 44402
FAQ | Frequently Asked Questions
FAQ - Knowledge Center
FAQ's
If your question about our fire pits, custom spheres and accessories are not answered on our FAQ or frequently asked questions page, please feel free to contact us or give us a call: (888)409-0020.
Yes. Our fire pits are wood burning fire pits but most can be converted to gas.
When you select your firepit design you will see an option for your firepit sphere to be converted to gas. We even have gas kits for your firepit if you’d like to add them to your order.
Yes. Our fire pits are handcrafted in the USA with American-made steel.
Most firepits are hand drawn by Melissa and then hand cut with a plasma torch right in Ohio.
I AM INSTALLING AN UNDERGROUND NATURAL GAS LINE. HOW HIGH SHOULD THE LINE COME UP OUT OF THE GROUND?
7 inches for the following fire pits:
-Up North
-Up North DYO if craggy tree branch base is chosen
-Down Under if the craggy tree branch base is chosen
Our sphere fire pits will hold about a wheelbarrow full of wood.
The footprint of the Up North & Down Under fire pits with craggy tree branch base:
- 37″ sphere – 30″ footprint
The footprint of the Sand Dune fire pit is 24 inches.
The footprint of the firepits with flat steel bases is 18 inches.
– Another Day in Paradise
– A Walk on the Beach
– Tree of Life
– High Mountain
– Hidden (Angel)
– Round Up
– Wildfire
– Alpenglow
– Red Lake
The footprint of the Mini Dune is 8-3/4 inches.
The footprint of Emergence (Dragon) firepit is 8-3/4 inches.
The footprint of Earth & Sky firepit is 32-3/4 inches.
Yes. We sell HPC gas kits but use our own custom burner pan. We can sell the kit with the fire pit when you purchase (recommended) or if you have already purchased a fire pit and you would like to convert it to gas, the kits are available for sale on our website.
Your fire bowl has been treated to produce a rust patina finish. This process will continue as your fire pit sits outdoors in the elements, and the finish will harden off after about a month. Until the finish is completed, you may prefer to protect the surface under your fire pit, as it may stain. If your deck or patio gets stained, CLR or a similar product should remove the stain.
We provide a link to Ohio fire regulations, but no other states at this time. However, we will be glad to post any others that are provided to us.
Ohio
1. Go to ConwayGreen Municipality Codes
2. Select your municipality
3. Search for “Open Burning”
Email cancellations must contain the following: First name, last name, order number, and email address. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Please send cancellation requests to [email protected]. If you wish to cancel a commissioned piece order please see “What is your return policy on custom work?” below.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
The 30 day return policy does not apply to custom designs. All sales are final for commissioned pieces.
Yes. We would love to partner with you to make your design idea a reality. Our custom designs start at $200 over the price of a bowl on the website and could go up from there depending on the design. For example, a sphere on the website sells for $2,450.00 so a custom design would start at $2,650. We will give you an exact quote when the design has been agreed upon by both parties.
We require a $250 nonrefundable deposit for custom designs. We also require full payment, with the deposit being applied to the purchase price, to place your order. Allow anywhere from 3 weeks to 6 months lead time before your order ships. For the current lead time please refer to the banner at the top of our website.
For your convenience, click this link to make a deposit. Select “Custom Designs – Commissioned” for when you are ready to get started.
Please be aware that we cannot create a fire pit with any trademarked or copyrighted images such as sports teams.
The 30 day return policy does not apply to custom designs. All sales are final for commissioned pieces.
Fire Pits
Lead Time: Varies – 8 weeks to 6 months. – Please check the banner at the top of our site for current lead times.
Most fire pit are hand drawn by Melissa and then hand cut with a plasma torch. Because these are all unique works of art they cannot be rushed. We are proud of every fire pit that goes out of door and we need to allow time to make sure your fire pit is perfect.
In addition to the lead time, please allow for the actual shipping time, which can vary from 1-15 business days for the continental USA depending on where it is being delivered and longer for most international shipping.
Yes, we can ship to Alaska and Hawaii. If you wish to ship to Alaska or Hawaii, please contact us for a shipping quote at 888.409.0020 or [email protected]
Yes, we offer international shipping using ocean freight for our firepit spheres. Ocean freight provides a cost-effective solution for shipping to most countries around the world. Each international shipment is unique, and we prefer to provide individualized shipping quotes to ensure you receive the best possible rate.
To inquire about international shipping for your firepit sphere, please contact us directly at 888-409-0020, email us at [email protected] , or fill out our contact form. Our team will be happy to discuss your shipping needs and provide you with a personalized quote tailored to your specific requirements.
We look forward to assisting you in shipping your firepit sphere to your desired international destination.
Unfortunately our online store is not set up to automatically do an international order so if you are interested please fill out the contact form or call us with the fire pit you are interested in and your city, (state/province etc.) and country and we can then get back to you with a shipping quote.
Yes. Our fire pits can be purchased with the Liquid Propane Gas (LPG) or Natural Gas (NG) kits (installation not included).
See some photos of the gas fire pits burning.
If you have already purchased your fire pit they can also be converted to either propane gas or natural gas by purchasing a gas kit.
If you would like to view or download the manuals for the gas kits we sell please select from the options below.
Match Light Gas Kit Instructions (.pdf)
Electronic Ignition Gas Kit Instructions (.pdf)
The fire pit spheres range from 37.5 inches to 43 inches high.
The Red Lake is 37.5
The spheres with flat steel bases are 40″ high.
Fire Pits with the craggy tree branch bases are 43 inches high.
Here is a photo from a customer that shows how tall the Up North fire pit is when standing next to it.
We create the openings large enough to easily fit an unsplit log 12 inches in diameter. The largest opening in the Up North fire pit is 24 inches wide. The diameter of the spheres and deep fire bowls is 37 inches in diameter.
We have several locations in the USA where you can buy locally. Please see our “Where to Buy” page for locations.
We also have a dealers in Australia, Norway & France. Their information is also on the “Where to Buy” page.
France has exclusive rights to multiple other countries in the EU as well. Please see our “Where to Buy” page for details.
1. If you want to buy the gas kit separately you would first need to choose your gas type.
- Liquid Propane Gas (LPG) or
- Natural Gas (NG) and
2. Then choose your ignition system.
- Match Light
- Electronic Ignition with Remote control and flame sensing technology (Please note this option is not available with all fire pits)
3. Some of our fire pits do not need a burner pan giving you yet another option.
- In the description of the gas kits it will tell you which fire pits are recommended for that particular kit.
When purchasing your fire pit just choose from the dropdown lists the options mentioned above and the correct gas kit for that fire pit will populate along with the price change with your selection.
We sell Hearth Products Control (HPC) gas kits to work with our fire pits. The warranty on the Stainless Steel Components * is 3 years for residential and 1 year for commercial use.
For more information on HPC products please visit http://www.hpcfire.com/outdoor/
*Stainless steel components (Fire rings, match lit kits, pans, valve boxes, fireplace grates, nipples, fittings)
We do not recommend putting your wood burning fire pit on a wooden surface. It probably would not catch fire but may create marks on your deck. To be safe, if you choose to put it on a deck, is to put a heat shield such as decorative stones or pavers under your fire pit. Always check your local fire ordinances as to what is allowed in your area.
It is recommended to empty the ashes periodically because the ashes can be corrosive to the fire pit when wet. It will also help keep the drain hole open.
We recommend using a rounded scoop shovel to clean out the ash. Some people cut the handles shorter for ease of use.
Absolutely! We’re committed to providing you with the best possible shipping rates. We share our discounts with you from our shipping carriers, ensuring that you benefit from competitive prices while your order arrives safely and promptly.
Returns (Domestic):
- You may return your unused item in its original condition and packaging within 30 days of receipt.
- Please request a return by emailing [email protected].
- Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
- Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide The Fire Pit Gallery with the shipment tracking number.
- The 30 day return policy does not apply to custom designs. All sales are final for commissioned pieces.
Returns (International):
- Unless damaged in shipment all international sales are final. The cost of return shipping is always higher than the cost of the fire pit itself.
Damage:
- All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
- If you receive a damaged item, The Fire Pit Gallery will assist you in receiving a replacement or refund as quickly as possible – at no cost to you.
- Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
- If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
- In the unlikely event that you find your product to be damaged upon opening it please notify us at [email protected].
- Please notify The Fire Pit Gallery of any damages on the product or packaging within 5 days of receipt.
Refunds are available only if no materials have been purchased and no work has begun. Once materials have been purchased or work on the piece has begun, all sales are final.
Unfortunately, we are no longer able to offer free shipping on our products. Due to the varying sizes and dimensions of our items, as well as the different shipping destinations, shipping costs will be calculated based on the size and weight of your order, as well as your location.
However, we strive to provide competitive shipping rates by sharing our discounts with you from our shipping carriers. This ensures that you receive the best possible shipping rates without any retail markup. You can request a personalized shipping quote by contacting us directly or filling out our contact form, and we will promptly provide you with a customized quote tailored to your specific shipping requirements. 888.409.0020 or [email protected]
Yes. We can offer the option of international shipping using air freight. It does take several days to get the quote back from our freight forwarding company and the rates typically are significantly higher than ocean freight.
learn more here https://www.p65warnings.ca.gov/
Because we prioritize keeping our prices lower for you, we’ve chosen not to include shipping rates on our website. Our products vary greatly in size and dimensions, and shipping costs depend on your location. By offering personalized shipping quotes for each order, we can ensure you receive the best rates possible. Simply contact us directly or fill out our contact form, and we’ll provide you with a customized quote tailored to your specific shipping requirements.
Give us a call and we can get that for you right away at 888.409.0020 or [email protected]